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Responsible Gambling

Responsible gambling is so important to Cashmo! We want all of our players to have fun and stay in control of their mobile gaming. Here are our essential guidelines for gambling responsibly:

  1. Set your limits! It’s really important to establish limits for purchasing, wagering and even losses before you start gambling
  2. Don’t let it take over! We never advise gambling if you find that it’s interfering with your daily commitments
  3. Stay safe! We never advise gambling if you are in recovery for any dependency. You should also never gamble under the influence of alcohol or any other substance
  4. Don’t try to recoup debts! Gambling is never advised if your primary aim is to win money to repay debts

Free advice, support and counselling is available from GamCare to help in the prevention and treatment of problem gambling in the UK. You can contact them via their UK-based helpline at 0808 8020 133 or visit www.gamcare.org.uk.

Other Responsible Gambling Resources

If you’re looking for more information on responsible gambling, GambleAware.org can help. Just visit www.gambleaware.co.uk to learn more. Various companies also offer software that you can install to completely block gambling sites on your computer, including Gamblock and Betfilter.

At Cashmo, we use sophisticated age verification systems and procedures to check players’ ages. This minimises the risk of underage players from accessing our casino service. Still, we’d always advise parents and guardians who play on a family-shared computer to use parental controls. You can install filtering software to prevent children and young people from accessing gambling-related content. We’d recommend something like Net Nanny, which protects children from inappropriate web content, or Cybersitter, which allows parents to add their own sites to block.


Responsible Gambling Questions

If you are concerned that you may have a gambling problem, ask yourself the following questions:

  1. Do you stay away from work or college to gamble?
  2. Do you gamble to escape from a boring or unhappy life?
  3. When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  4. Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
  5. Have you ever lied to cover up the amount of money or time you have gambled?
  6. Have others ever criticised your gambling?
  7. Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
  8. Are you reluctant to spend “gambling money” on anything else?
  9. Have you lost interest in your family, friends or interests?
  10. After losing, do you feel you must try and win back your losses as soon as possible?
  11. Do arguments, frustrations or disappointments make you want to gamble?
  12. Do you feel depressed or even suicidal because of your gambling?

The more you answer “yes” to these questions, the more likely you are to have a serious gambling problem. We’d advise you to contact a responsible gambling organisation such as GamCare as soon as possible for free advice and support. We’d also advise that you review the responsible tools available below and see if any of them can help you get your gambling under control. .


Session Limits

Session limits are designed to remind you when you’ve been playing continuously for a set amount of time. It’s a great reality check to make you aware of how much time you’re spending playing. It’s also a helpful heads-up that it might be a good time to have a break. If you decide you want to keep playing, you’ll have to start a new session. You can do this by quitting the game and reloading it. A ‘session’ is based on how long you’ve been playing an individual game continuously. If you switch games or log out and back in again, a new session will start. If you begin a new session, a new session limit will need to be set. If you’re playing on the website and you set your session limit in another tab, you’ll need to refresh the game before it will take effect. If you’re currently logged into your account, you can set a session limit using the ‘Set Session Limit’ button below.


Deposit Limits

Deposit limits can help you limit the amount of money that you can deposit into your Cashmo account. This limit will be over a period of 1 day, 7 days or 4 weeks. You can lower your deposit limit at any time with immediate effect. However if you want to be able to deposit more, and increase your deposit limit, it will take 24 hours to take effect. This is to give you time to think it over and make sure you’re happy to spend more. Please be aware that the customer support team can’t override any deposit limits you’ve set. To set a deposit limit, simply make sure you’re logged in and then use the ‘Set Deposit Limit’ button below.


Cool-Down Period

Cashmo offers cool-down periods too. These can be really useful as a first step if you’re starting to feel like you need a break from playing. It’s important to keep in mind that no pending withdrawals can be processed within this period. Any pending bonuses due to go onto to your account will also be cancelled. You won’t be able to access your Cashmo account, or play on any of our sister brands while your cool-down period is active. You can set a cool-down period with the ‘Set Cool Down Period’ button below. Just choose a period of 1 day, 7 days or 4 weeks. When your cool-down period finishes, you will be able to access your account again and continue playing.


Self-Exclusion

It’s really import to take action if you no longer feel able to gamble safely. If you decide you need to stop playing, you can self-exclude from Cashmo and all of our sister casino brands. If you request this, you will not be able to access your account or play with any of our casino brands during your chosen self-exclusion period, which can be anything from 6 months up to 5 years. For your own protection, this cannot be reversed under any circumstances. If you would like to self-exclude, please contact our customer support team on 01384 885040 for assistance. Alternatively, you can email selfexclusion@cashmo.co.uk with your account details and how long you’d like to self-exclude for. If no period is stated, we will exclude you for the minimum period of 6 months. You can also request self-exclusion without contacting our customer support team by using our automated service. To self-exclude, text the word EXCLUDE to 84988. The self-exclusion will be in place for the minimum period of 6 months.


Gamstop

If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk


Access to Customer History

If you’d like to gain access to your full history of transactions, please ensure that you are logged into your account and then select ‘My Account’ from the menu. Then, select ‘Game Records’ to view your total deposits, withdrawals and bonuses received. You can also review your game records for the last 3 months.

You can review your Total Net Deposits (Deposits – Withdrawals) from 01/04/2018 here:
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Over 18 Only

In the United Kingdom it is illegal for someone who is under 18 years of age to gamble. We are entitled to verify any information you give us when you open an account to ensure you are over the age of 18 and we may ask you to provide us with proof you are over 18. You will not be able to withdraw any winnings until our verification process has been satisfactorily completed.
In any event, if you have failed to satisfactorily complete our age verification checks within 72 hours of your registering a relevant bank card and placing your first bet or wager, we are entitled to freeze your account, prevent you from gambling any further until you have satisfactorily completed these checks. If, upon completion of age verification, you are ultimately shown to be underage, we will return all stakes to you but are under no obligation to pay any winnings. We also reserve the right to deduct any fees that we have incurred as a result of your invalid registration.
In order to avoid unlawful betting we may undertake a search with a third party for the purpose of verifying that you are 18 or over. Cashmo suggests that, to prevent potential misuse by children and others, your username and password remain confidential at all times.


Need to set a Session Limit?

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I would like to set a Session Limit so that I am notified after being in a game-session for a time period exceeding 60 minutes. This Session Limit will only be valid for your current Session.
You have now set a Session Limit for a time period of 30 minutes. You will receive a notification if the amount of time you spend playing one of our games for real money surpasses the chosen limit.

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Pending Limit

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Need a Cool down from playing?

You are about to set a cooldown period for your account, no pending withdrawals can be processed within this period. Pending bonuses that would be applied to your account within this time period will be cancelled.

If you would like a break from the site, you can cool down for a period of time by selecting one of the options below.

You are about to set a cooldown for a period of 1 days, during this period you will not be able to login or deposit, no pending withdrawals can be processed within this period.

You have set a cool down period and your account is locked until 1.

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